• Telephone0086-0577-62698923
  • E-mailsales@huimultd.com
  • AddressNo.266 Liujiang Road, Wenzhou, Zhejiang, China

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GENERAL TERMS AND CONDITIONS OF SERVICE

Welcome to the HUIMU Industrial website.
Please read the following information carefully before contacting us.
When you visit this website (www.huimultd.com, hereinafter referred to as "this site"), you will by default know and accept all the terms in this site and the new term updates. If you disagree with any of the terms, please leave this site immediately and do not contact us.
For any questions regarding orders and products, please contact our Service Center via email (sales@huimultd.com).
For additional legal information, please visit these sections: General Terms and Conditions of Use , and Privacy Policy .

Introduction. More detail via www.@huimultd.com

1.INTRODUCTION


1.1 About us

The supply and sale of products on this site are subject to the following General Terms and Conditions of Service (hereinafter referred to as "the terms", "the clause", "the agreement"). HUIMU Industrial (hereinafter referred to as "the seller", "we", "us" or "our") consists of two companies: HUIMU Trade and MGR. Our sales company's (HUIMU Trade) registered office is located at No.266 Liujiang Road, Wenzhou, Zhejiang, China. Our factory's (MGR, or mager) registered office is located at No. 306-308 Baixiang Avenue, Beibaixiang Industrial Park, Wenzhou, Zhejiang, China. The products on this site are directly sold and exported by Wenzhou HUIMU Trading Co., Ltd.


1.2 About consumer

Consumers (hereinafter referred to as "buyer", "you" or "your") are individuals or companies that buy and use our products (or accept our services) for production needs. For non-consumer, please do not contact us or buy our production, and we reserve the right not to process their requests or any other requests that do not comply with our business policies.


1.3 Applicable law

"General Terms and Conditions of Service" are governed by Chinese law.


1.4 Scope of application

1.4.1 General Terms and Conditions of Service apply only to manage the supply, transportation and reception actions between the consumer and us, as a result of the consumer's contact with us through this site (or other means of contact) and purchase of our products(with the MGR®, mager®, or 美格尔® trademarks).

1.4.2 General Terms and Conditions of Service do not apply to manage the actions that the consumer purchases our products (with the MGR®, mager®, or 美格尔® trademarks) and other counterfeit and shoddy product through other channels (third parties). In no event shall we be liable for any services provided by third parties or for transactions between users and third parties.


1.5 Severability

If any provision of these General Terms and Conditions of Service is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Service remain in full force to the extent permitted by law.


1.6 Force majeure

Each party should not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, except for payment obligations.


1.7 Disclaimer

1.7.1 This site provides free information to users, but for reference only. Although we strive to be accurate and timely, we cannot avoid any technical errors, facts or typographical errors. We apologize for it and have the right to make changes and corrections without prior notice. We are not responsible for the content on this site, including but not limited to all acquiescence and its marketability conditions for specific purposes, ownership and non-infringement.

1.7.2 To the extent permitted by law, under no circumstances shall we be liable to any user for any consequences related to this site, including but not limited to: non-behavior-constrained use of the site, data search, loss of revenue, loss of business, loss of profits or contract, loss of expected cost savings, loss of data, loss of goodwill, or any other loss or damage of any nature, regardless of whether the above loss or damage is caused by infringement (including negligence), contractual default or other reasons (even if these reasons are foreseeable).

1.7.3 The above disclaimer does not affect the liability of either party for death or personal injury resulting from its negligence, and any other liability that cannot be excluded or limited by applicable law.

1.7.4 Under the terms, our liability to you is limited to the amount of fees you actually pay us in order to purchase the relevant products.


1.8 About the responsibility and obligations to be ours

1.8.1 We are obligated to provide comprehensive pre-sales consultation under the provisions of the terms until the consumer officially places an order. During the consultation process, you need to ask and record as much important information as possible. We will respond to all your requests and be responsible for all our responses.

1.8.2 We are responsible for providing high quality products that meet the requirements of relevant certification standards (e.g. CQC, CE).

1.8.3 We are responsible for sending goods in accordance with customs requirements of the exporting and importing countries.

1.8.4 We are obligated to provide technical support and after-sales service to consumers who meet the requirements of this clause.

1.8.5 If the consumer is a legal company in China and uses our products for production activities in China, we are obliged to comply with all laws and regulations of China and to fulfill all our responsibilities within the law.


1.9 About the responsibility and obligations not to be ours

1.9.1 We do not accept any rude words from our consumers.

1.9.2 We do not accept any requirements that violate the Terms and Conditions of Service, nor accept any breach of contract.

1.9.3 We do not recognize anything other than the Terms and Conditions of Service and contract, nor responsible for them.

1.9.4 We are under no obligation to provide after-sales service, technical support, return or refund services to consumers outside of the terms or in violation of the terms.

1.9.5 We have no responsibility or authority to interfere with all consumer behavior, as well as the actual application and operation of the product, and we do not assume any responsibility associated with it.

1.9.6 If the consumer is not a legal company in China, or uses our products outside China for production activities, we are not obligated to comply with any laws and regulations of the country in which the consumer is located. Please consciously abide by the laws and regulations of your country. If you violate any laws and regulations in your country, you must bear all the consequences.


1.10 Revision and update

These Terms and Conditions of Service were updated on July 24, 2019. And due to new laws and regulations or other reasons, the General Terms and Conditions of Service may be amended at any time, subject to change without notice. The new General Terms and Conditions of Service will become effective upon publication.

Business policy. More detail via www.@huimultd.com

2.BUSINESS POLICY


2.1 About products

2.1.1 On this site, we only sell products with the MGR®, mager®, or 美格尔® trademarks, which are manufactured by our factory.

2.1.2 We do not sell used products, defective products, and products with lower quality than market standards.

2.1.3 The main details of our products are described on the respective product pages on this site. Due to the different Internet browsers or monitors used, the pictures and colors of the products sold may not exactly match the actual ones. Due to the update speed of our site can't synchronize with the update speed of our product series, the actual model, dimensions and parameters of our products are subject to the actual product you received. (We will update the product information on this site at any time without notice)


2.2 About the price

Due to cost changes, we are unable to provide long-term effective prices, please contact our sales department for the latest price.


2.3 About the price plan

2.3.1 We currently only accept two price plans: EXW and FOB.

2.3.2 EWX (EX- WORK): We are responsible for the manufacturing of the goods, and we do not go through the export clearance process or we also do not load the goods on any means of transport. You must bear the full cost and risk of receiving the goods at our factory/warehouse. Once the goods leave our factory/warehouse, the order is deemed completed. We do not assume any responsibility for the completed order other than the after-sales policy.

2.3.3 FOB (Free On Board): We are responsible for the manufacturing of the goods. And We bear all risks of loss of or damage to the goods until the goods are on board the designated port of shipment. Once the goods have successfully been on board the designated port of shipment, the order is deemed completed. We do not assume any responsibility for the completed order other than the after-sales policy.


2.4 About the order

2.4.1 The order contains the main descriptions of the purchased product, the unit price, the payment terms, the contact details, etc.

2.4.2 In principle, we do not reject orders from any consumer in any country, but we will consider force majeure factors, and reserve the right to reject orders or extend the lead time of the order. The force majeure factors include natural disasters (such as typhoons, earthquakes, floods, hail, etc.), government actions (such as trade protection, compulsory shutdowns, etc.), society abnormal events (such as war, strikes, boycotts, etc.).

2.4.3 Before submitting a purchase order, we recommend that you carefully read the General Terms and Conditions of Service, then print a copy using the Print option and save or make a copy for your personal use. After submitting an order, you agree and accept the terms of the General Terms and Conditions of Service and all terms on this site, including Privacy Policy and etc.

2.4.4 Orders will be deposited into our database as required by law so that we can process your order and your data is governed by our Privacy Policy.

2.4.5 Submitting an order and establishing a contract with the seller means that you will unconditionally accept and undertake to comply with the general terms and conditions of service. If you do not agree to certain terms of the General Terms and Conditions of Service, please do not contact us to purchase products.

2.4.6 Once the order is established and no objection is raised, you will accept all information in the pre-sale's consultation and order by default. Please arrange the payment as soon as possible.

2.4.7 If there are any changes to the order after payment, please submit it within three days and bear all the consequences caused by the modification of the order, such as extending the delivery date and re-purchasing the material fee.

2.4.8 If you need a refund after payment, please see the refund policy.


2.5 About order types

2.5.1 Informal Order
1) Sample Order: For orders with quantities less than or equal to 5PCS (QTY≤5PCS), we treat them as sample orders.
2) Retail Orders: For orders with quantities greater than 5PCS and less than or equal to 20PCS (5PCS<QTY≤20PCS), we treat them as retail orders.

2.5.2 Formal Order
For orders with quantities larger than 20PCS (QTY>20PCS), we treat them as formal orders.

2.5.3 Customized Order
Orders tailored to the consumer's needs based on information provided by the consumer. Such as OEM orders and ODM orders. The quantity of a customized order should more than the minimum order quantity (MOQ).


2.6 About the order process

2.6.1 The buyer contacts us via the contact details on this site and sends us an enquiry via email.

2.6.2 We received the enquiry, and determined the details after multiple exchanges with the consumer. And then we will send a quotation by email to buyer.

2.6.3 After the buyer confirms the quotation, the buyer should provide an original purchase order (PO) by email. When buyer submits the PO, the order is deemed to have been submitted. If the buyer has any questions about the quotation, repeat the step in 2.4.2.

2.6.4 After we confirm the PO, we will provide a proforma invoice (PI). When the buyer receives the PI, the order is deemed to have been accepted.

2.6.5 When the buyer has no objection to the PI, it is deemed that the parties have established the contract. The buyer should arrange payment as soon as possible.

2.6.6 When we receive prepayment or full payment from the consumer, it is deemed that the order has been processed. We will prepare the goods within the agreed time limit.

2.6.7 After the consumer pays the full payment:
1) For EWX orders, the order is considered to have ended when the goods leave our factory/warehouse;
2) For FOB orders, the order is considered to have ended when the goods enter the consumer's designated export port.

2.6.8 We will not be responsible for any liability related to unprocessed orders (or unexecuted contracts).

2.6.9 We do not assume any responsibility for the completed order other than the after-sales policy.


2.7 About the shipment and delivery of the product

2.7.1 For retail orders and sample orders:
We only accept the EWX price plan.

2.7.2 For formal order:
You can accept the EWX price plan or the FOB price plan according to your own situation.


2.8 About the lead time

2.8.1 For informal orders (sample orders or retail orders), the goods will normally be delivered within 1 week (7days) after the payment is received. If the stock is sufficient, it can be delivered within three (3) days.

2.8.2 For formal orders, the goods will normally be delivered within 1 month (30days) after the payment is received. If the stock is sufficient, it can be delivered within two weeks (15days).

Payment policy detail via www.@huimultd.com

3.PAYMENT POLICY


3.1 About payment

3.1.1 You must use the specified methods and terms in the order to pay for the product, and other expenses (such as the corresponding freight, insurance, labor, etc.).

3.1.2 If you do not provide sufficient evidence to substantiate your ability to pay, or the purchase order is incomplete or incorrect, or for other reasons (such as out of stock, factory downtime, etc.) that the seller will not be able to process the order. In these above cases, the seller will notify you by email that your contract has not been executed and your order has not been processed, and will explain the reason at the same time.

3.1.3 For orders within China, we only accept RMB payments. For orders outside China, we only accept USD payments.


3.2 About payment terms

3.2.1 For orders below 5000USD, usually we only accept T/T 100% payment method.

3.2.2 For orders above 5000USD, usually we only accept T/T 30% prepayment, rest before delivery.


3.3 About sample orders

3.3.1 For all sample orders, the sample fee should be paid 100%.

3.3.2 For sample orders whose sample fee (only calculate the total value of sample products, excluding freight, handling fee, etc.) is less than 50USD and the first formal order value (only calculate the total value of products, excluding freight, handling fee, etc.) is more than 500USD, samples are provided free of charge.

3.3.3 For sample free orders, the sample fee will be deducted from the first formal order.

3.3.4 For orders of the same product model of the same consumer, we only accept sample order once for free.


3.4 About payment methods

3.4.1 We only accept SWIFT and Western Union for international transfer.

3.4.2 We accept bank transfers for domestic orders; if the order amount is less than 5000RMB, we also accept Alipay or WeChat payment.

3.4.3 We don't accept PayPal and other payment methods currently.


Payment TermsAvailabilityPayment MethodsAvailability
T/TSWIFT
L/CWestern Union
D/PPayPal
D/AAlipay Only available in China


WeChat Pay Only available in China

ALL BANK'S CHARGE IF ANY ARE TO BE BORNE BY BUYER

After-sales policy. More detail via www.@huimultd.com

4.AFTER-SALES POLICY


4.1 About after sales

4.1.1 For consumers who purchase our products under the terms, we will provide one year of after-sales service and technical support.

4.1.2 During the after-sales period, if you have any questions about product use, product quality feedback, etc., you can ask us for help at any time. We will provide an answer within 24 hours (non-holiday).

4.1.3 If you violate the Terms and Conditions of Service, you may lose your after-sales service and technical support.

4.1.4 For more information, please contact our sales manager.


4.2 About product warranty

4.2.1 We do not provide any product warranties for products purchased through third party channels.

4.2.2 We offer a one-year free warranty for all products purchased under the terms.

4.2.3 During the warranty period, if the product is damaged (or abnormal performance) due to its own quality problems rather than human operation, overload operation, etc., we will record the quantity and model number and reship the same quantity and model.

4.2.4 For each order, we only provide once free warranty service. Our warranty service is as follows:
1) For the same order, the first warranty service, we will bear the cost of the reshipped goods and freight.
2) For the same order, the second or more warranty service, we no longer provide any warranty service and you will need to purchase new products.

4.2.5 For ordinary consumers, we only use FEDEX or DHL economic delivery. If you need to use priority delivery or other way, you should pay the difference.

4.2.6 If the replacement of the product still encounters the same problem, please confirm whether your operation is in compliance, whether the working environment of the product meets its rated value, etc. we no longer provide any warranty service and you should bear all subsequent costs.

4.2.7 Our products are precision electronic equipment and cannot be disassembled. If you or any other organization or individual disassembles our products for modification or repair or any other purpose, we will no longer provide warranty service for the product, and you shall bear all risks and consequences.

4.2.8 If you violate the Terms and Conditions of Service, you may lose your product warranty.

Returns policy. More detail via www.@huimultd.com

5.RETURNS POLICY


5.1 About returns

5.1.1 For formal orders
We do not support any return method.

5.1.2 For informal orders
You can return the purchased product within 7 days from the date of purchase.

5.1.3 For customized orders
Since customized products cannot be resold, we do not support any return methods.

5.1.4 To return the product, you should contact our consumer service department to complete the return request and return the product to us in accordance with the return process.

5.1.5 Before returning, you need to know that you can correctly exercise the right of return only if the following conditions are fully met.
1) We invite you to fill out and submit the Return Policy correctly
2) The product does not show any signs of use, wear, or damage
3) The product is still accompanied by an identification label that is attached to the disposable seal
4) The returned product must be complete, unused and returned in its original packaging
5) Return it to the seller within seven (7) days from the date of receipt of the product.

5.1.6 If you decide to return the goods, the seller has the right to refuse to accept products without corresponding labels or seals, trait changes, or damaged products.

5.1.7 In order to return the goods, you must pay the return shipping cost in advance and be liable for any loss or damage caused by the product during the transportation process; we will bear all the taxes in the return process.


5.2 About refunds

5.2.1 For formal orders
The return process for the orders with large quantity is very complicated and has great risks. Therefore, when the goods leave our factory/warehouse, we do not accept any refunds. Thus, please carefully communicate with our sales manager/product manager before placing an order, and check and test the sample prudentially to confirm that our product meets your needs.

For formal orders, We only support refunds before delivery. Due to the large material and labor costs incurred in preparing the goods for you, the payment will be refunded as follows.
1) Within 3 days after the order is confirmed and the payment is paid, you suddenly decide to cancel the order, we can refund all the payment. You only need to bear the bank's handling fee, and no other fees.
2) Within 4-7 days after the order is confirmed and the payment is paid, you decide to cancel the order. We can only refund 50% of the payment. You only need to bear the bank's handling fee, and no other fees.
3) After 8 days after confirming the order and paying the payment, you decide to cancel the order and we will not be able to refund your payment. We will calculate the loss and reserve the right to ask you to pay liquidated damages.

5.2.2 For informal orders
1) If you proceed with the return process as described in this section, the seller shall refund the amount paid for the product.
2) Seller shall return all payments as soon as possible (within thirty (30) days from the date of your return decision). The seller will begin the return process as soon as it confirms that the return request meets the above terms and conditions.
3) If your return does not comply with the refund policy, you will not receive a refund; however, if the product has been returned to the seller, you can retrieve the goods at your own expense. If you do not retrieve the product that has been sent to the seller, the seller reserves the right to retain the product and does not refund the fees charged.

5.2.3 For customized orders
Since customized products cannot be resold, we do not accept any form of refund request.


5.3 About refund time and procedure

5.3.1 For informal orders
1) In accordance with the terms and procedures in our Return Policy, you must pay the return shipping cost in advance and be liable for any loss or damage to the product during shipment.
2) After the product is returned, we will check if it meets the above terms of return. After confirming compliance with the return policy, we will send you an email confirming receipt of the returned product.
3) Regardless of the payment method you use, the seller shall begin the refund process within thirty (30) days from the date of receipt of your return decision after confirming that you have properly exercised the right of return and have received the returned product.
4) If the product recipient specified in the order is not the payer of the product, the paid item of the returned product should be returned to the payer of the product.

5.3.2 For formal orders
1) Regardless of the payment method you use, the seller shall begin the refund process within thirty (30) days from the date of receipt of your return decision after confirming that you have properly exercised the right of return and have received the returned product.
2) If the recipient of the product specified in the order is not the payer of the product, the paid item of the returned product should be returned to the payer of the product.


5.4 About compensation

5.4.1 You are responsible for all your actions. If you are the owner of a factory or company, you are responsible for everything in your factory or company.

5.4.2 Please follow the laws and regulations of your country and follow the instructions of your factory or company. If you violate these, please bear all the consequences.

5.4.3 Please read the operating instructions carefully, and place our products in the working environment that suits them, and operate them correctly. If you violate these, please bear all the consequences.

5.4.4 Our products can only be used in the usual equipment, cannot work in ultra-high requirements or expensive equipment. But if you insist on using our products, please be sure to purchase the necessary commercial insurance before use.

5.4.5 In accordance with the terms in 1.8, we only provide compensation for our products, and do not bear any other form of loss.

5.4.6 If the product you are using is within the warranty period, the compensation amount will not exceed the value of the product with quality problems.

5.4.7 If the product you are using is outside the warranty period, we cannot provide any compensation.

Private policy. More detail via www.@huimultd.com

6.PRIVATE POLICY

We recommend that you read the Privacy Policy . The privacy policy of this site will help you understand why we collect your personal data and how we use it.