GENERAL TERMS AND CONDITIONS OF SERVICE
Welcome to the HUIMU Industrial website.
Please read the following information carefully before contacting us.
When you visit this website (www.huimultd.com, hereinafter referred to as "this site"), you will by default know and accept all the terms in this site and the new term updates. If you disagree with any of the terms, please leave this site immediately and do not contact us.
For any questions regarding orders and products, please contact our Service Center via email (firstname.lastname@example.org).
The supply and sale of products on this site are subject to the following General Terms and Conditions of Service (hereinafter referred to as "Terms of Service", "the Terms", "the Clause", and "the Agreement"). If you do not agree to certain terms of the General Terms and Conditions of Service, please do not contact us.
1.1 About us
HUIMU Industrial (hereinafter referred to as the "Seller", "we", "us", and "ours") is the overseas business department of MGR, which consists of two companies: HUIMU Trade (WENZHOU HUIMU TRADING CO., LTD., whose registered address is located at No. 266, Liujiang Road, Wenzhou City, Zhejiang Province, China) and MGR Electronics(YUEQING MGR ELECTRONIC AND ELECTRICAL CO., LTD., whose registered office is located at No. 306-308 Baixiang Avenue, Beibaixiang Industrial Park, Wenzhou, Zhejiang, China). We also have two strategic partners, JUFA Instruments and JZFS Electricals. Their overseas businesses are managed by our sub-brands HUIMU Instruments and HUIMU Electricals respectively. All the products on this site are directly sold and exported by Wenzhou HUIMU Trading Co., Ltd.
1.2 About the consumer
Consumers (hereinafter referred to as "Buyer", "you" or "your") are individuals or companies that buy and use our products (or accept our services) for production and consumption needs. For non-consumers, please do not contact us or purchase our products, and we reserve the right not to process their requests or any other requests that do not comply with the Terms of Service.
1.3 About the third party
The Third Party is any entity or non-entity organization and individual other than the Buyer and Seller. They include, but are not limited to, Third-Party purchasers, Third-Party service providers, Third-Party suppliers, Third-Party logistics companies, Third-Party certification agencies, and Third-Party testing agencies.
1.4 About official and unofficial channels
1.4.1 The official channels are the contact information provided on this site, including telephone, email, fax, etc.
1.4.2 Unofficial channels are any channels other than this site. These unofficial channels include our authorized distributors, retailers, online stores, etc., which can provide the same services as us; they also include individuals and middlemen who have not obtained any official authorization from us. If you buy our products through unofficial channels, please contact these unofficial channels directly to get their help and support.
1.5 About products and services
1.5.1 We sales industrial control products (hereinafter referred to as "products", "commodities") and provide related consulting services and technical support.
1.5.2 Our full range of solid state relay products are manufactured by MGR Electronics (the trademark is MGR®, Mager®, 美格尔®); the full range of timer switch products are manufactured by JUFA Instruments (the trademark is JUFA®, 巨发®); the full range of transmission and distribution equipment is manufactured by JZFS Electricals (the trademark is JZFS®, 佳质®)
1.5.3 All products are brand new and unused products, we do not sell second-hand products, used products, defective products, and products with lower quality than market standards. Unless otherwise stated, the products we sell are the latest or current models, and they will include all the latest improvements in design and materials.
1.5.4 All parts of our products come from reliable suppliers. Our product design and production management have reached international standards. We guarantee that the goods we provide meet the published specifications or the specifications agreed by both parties in writing. And all the products we provide according to Contract requirements will not cause defects due to design, materials or craftsmanship. Unless the Buyer adds customized requirements (product design, part specifications, process technology, etc.) to the Contract, we will determine the design, craftsmanship and materials used by ourselves without prior notice.
1.5.5 The main details of our products are described on the respective product pages on this site. Due to the different internet browsers or monitors used, the pictures and colors of the products sold may not exactly match the actual ones. Due to the update speed of this site can't synchronize with the update speed of our product series, the actual model, dimensions and parameters of our products are subject to the actual product you received. (We will update the product information on this site at any time without notice)
1.6 About the sample
1.6.1 For corporate customers, we can provide free samples based on negotiation.
1.6.2 For orders of the same product model from the same consumer, we only accept one free sample order.
1.6.3 We do not incur any other costs other than the sample itself. We will be responsible for delivering samples on time, but we are not responsible for any problems or losses caused by the samples during transportation, reception, testing, etc.
1.7 About the contract
1.7.1 After the Buyer and Seller have communicated, the Seller will draw up a Sales Contract (hereinafter referred to as the "the Contract") to regulate the responsibilities and obligations of both parties so that the transaction can proceed normally. If the Buyer has any objection to the content of the Contract, the Buyer must inform the Seller before the Contract is signed, and the final version of the Contract shall be determined after full negotiation.
1.7.2 All relevant materials (including but not limited to all pricing, discounts and technical information) provided by the Seller to the Buyer are the Seller’s trade secrets. The Buyer agrees to: i) keep the information confidential and not disclose it to any Third Party; ii) use the information only for goods-related purposes.
1.7.3 Unless expressly mentioned in the Contract, any information about the goods and their use (such as weight, size, capacity, color, and other data) contained in the catalog, brochures, leaflets, advertisements, and price lists provided by the Seller are for reference only, not effective as a clause of the Contract.
1.7.4 Unless otherwise agreed, although the Buyer may obtain software, drawings, etc., the Buyer does not obtain their property rights for these. The Seller remains the sole owner of the intellectual property or industrial property rights related to the goods.
1.7.5 The Contract and its appendices constitute a complete agreement and replace all oral or written agreements or understandings between the Buyer and the Seller related to the subject of the Contract. the Contract can only be modified before the Buyer and the Seller have reached an agreement and signed in writing.
1.7.6 The Contract and all attachments will take effect immediately after the Buyer and Seller officially sign or seal.
1.7.7 The Contract is signed in Chinese and English. If there is an inconsistency between Chinese and English, the Chinese version shall prevail.
1.7.8 If one Party needs to modify the content of the Contract or is unable to perform the Contract after the Contract becomes effective, it shall inform the other Party in advance in writing, email, etc., and assume corresponding responsibilities accordingly.
1.7.9 Any notice may be delivered by hand or prepaid post or sent by fax or email.
1.7.10 Any written notice or correspondence sent to the other Party in accordance with the requirements of the Contract shall be deemed to have been served in the following circumstances: i) at the moment when delivered by hand; ii) three (3) working days after it is delivered by express mail to the other Party’s business address; iii) at the moment when the fax server/email server reports that the transmission is successful.
1.8 Scope of application
1.8.1 The General Terms and Conditions of Service only applies to managing behaviors of the supply, transportation and delivery of goods between the customer and us caused by the customer contacting us through official channels and purchasing our products.
1.8.2 The General Terms and Conditions of Service do not apply to managing behaviors of the supply, transportation and delivery of goods between the customer and unofficial channels. It also does not apply to the purchase and use of counterfeit and shoddy products. Under no circumstances will we assume any responsibility for any services provided by unofficial channels or transactions between users and unofficial channels.
1.9 Revised and updated
This General Terms and Conditions of Service were updated on December 20, 2020. And due to new laws and regulations or other reasons, the General Terms and Conditions of Service may be amended at any time, subject to change without notice. The new General Terms and Conditions of Service will become effective upon publication. It is recommended that you bookmark this page to keep informed of the latest updates.
2.1 Applicable law
2.1.1 The General Terms and Conditions of Service and the Contract shall be governed by the laws of the People's Republic of China (hereinafter referred to as "PRC" or "China", "Chinese").
2.1.2 Unless otherwise specified, any international trade clauses based on the General Terms and Conditions of Service and the Contract shall be interpreted in accordance with the latest "International Rules for the Interpretation of Trade Terms (INCOTERMS)".
If any clause in the General Terms and Conditions of Service is determined to be invalid, illegal or unenforceable, the remaining clauses of the General Terms and Conditions of Service remain in full force to the extent permitted by law.
2.3 Force majeure
2.3.1 Force Majeure refers to an event which is beyond the control of the Parties, not foreseeable and unavoidable. Such events include, but are not limited to natural disasters (such as typhoons, earthquakes, floods, hail, fires, epidemics, etc.), government actions (such as trade protection, mandatory suspension of production, quarantine restrictions and cargo embargoes, etc.), and social abnormal events (such as wars or revolutions, strikes, boycotts, etc.).
2.3.2 The Party shall not be responsible for delay or non-performance of the Contract which are affected by a force majeure event, but shall promptly notify the other Party in writing, email, etc., and furnish sufficient proof of the occurrence and duration of such force majeure event. If the force majeure event lasts for more than six (6) months, either Party has the right to terminate the Contract.
2.4 About the responsibility and obligations to be ours
2.4.1 We are responsible for providing products and services in accordance with all provisions in the Terms of Service and the Contract.
2.4.2 We are obliged to provide comprehensive pre-sales consultation until consumers formally place an order to fully eliminate the information asymmetry between Buyers and Sellers. You can ask for any information about us and our products that you are interested in or want to know. We will respond to all your requests under the premise of complying with laws and company regulations and be responsible for all our responses.
2.4.4 We are responsible for providing high-quality products that meet the Contract requirements and related technical standards (such as CQC, CE, ISO9001).
2.4.5 We are responsible for delivering the goods in accordance with customs regulations of the exporting country and importing country and the Contract. If the Customs Regulations conflict with the relevant content of the Contract, the latest Customs Regulations shall prevail.
2.4.6 We are obliged to provide technical support and after-sales service to customers who meet the requirements of the Terms of Service and the Contract.
2.4.7 If you are a legal company in China (mainland) and use our products for legal purposes within China (mainland), we are obliged to abide by all laws and regulations of the People's Republic of China and fulfill all our responsibilities within the scope of the law.
2.5 About the responsibility and obligations not to be ours
2.5.1 We have no obligation to provide products and services to unfriendly customers
2.5.2 We are not obligated to provide products and services to customers who have transaction risks (such as fraud, force majeure, etc.)
2.5.3 We are not obligated to provide technical support and after-sales service to customers who violate the provisions of the Terms of Service and the Contract.
2.5.4 We do not accept any request that violates the Terms of Service, nor do we accept any requirement that violates the provisions of the Contract without prior consultation.
2.5.5 We are not obligated to meet any additional requirements of customers beyond the Terms of Service and the Contract, and we do not assume any responsibilities related to these additional requirements.
2.5.6 We have no obligation or authority to intervene in any behavior during your actual application and operation of our products, and we are not responsible for any losses and consequences arising from your misoperation.
2.5.7 If you are not a legal company in China (Mainland) or use our products outside of China, then we are not obliged to comply with any laws and regulations of your country/region. Please consciously abide by the laws and regulations of your country. If you violate any laws and regulations of your country/region, you must bear all consequences.
2.5.8 Under the premise of complying with the laws of the People's Republic of China, we do not recognize any content other than the Terms of Service and the Contract, and are not responsible for them.
Any dispute arising from the Contract or related to the Contract shall be resolved through friendly negotiation. If it cannot be resolved through negotiation, the dispute shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with the arbitration rules in effect at the time of application for arbitration. The arbitration shall be conducted in [Shanghai]. The arbitration award is final and binding on the Buyer and Seller.
2.8.1 This site provides users with free information, but for reference only. Although we strive to be accurate and timely, we cannot avoid any technical errors, factual or typographical errors. We apologize for the errors caused, and have the right to make changes and corrections without notice. We are not responsible for the content on this site, including but not limited to all acquiescence and its marketability conditions for specific purposes, ownership and non-infringement.
2.8.2 To the extent permitted by law, under no circumstances shall we be liable to any user for any consequences related to this site, including but not limited to: non-behavior-constrained use of this site, data search, loss of revenue, loss of business, loss of profits or Contract, loss of expected cost savings, loss of data, loss of goodwill, or any other loss or damage of any nature, regardless of whether the above loss or damage is caused by infringement (including negligence), Contractual default or other reasons (even if these reasons are foreseeable).
2.8.3 Except as otherwise provided by law, neither party shall be liable for indirect losses (such as loss of income or profit, loss of goodwill, loss of data, etc.) incurred by the other party as a result of the Terms and the Contract. The liability of the Buyer and Seller for breach of Contract under the Contract is limited to the total amount of the Contract.
2.8.4 You are responsible for all your actions. If you are the owner of a factory or company, you are responsible for all matters in the factory or company. Please abide by the laws and regulations of your country/region and follow the instructions of the factory or company. If you violate these regulations, please bear all consequences yourself.
2.8.5 Please read the operating instructions carefully and put our products in a working environment suitable for them, and then operate them correctly. If you violate these regulations, please bear all consequences yourself.
2.8.6 Our products can only be used in conventional equipment, not in ultra-high requirement or expensive equipment. However, if you insist on using our products, please be sure to purchase the necessary commercial insurance before use, and bear all consequences yourself.
2.8.7 The above exemption clause does not apply to: i) causing personal injury to the other Party; ii) causing property damage to the other Party due to intentional or gross negligence.
3. BUSINESS POLICY
3.1 About the order
3.1.3 In principle, we will not reject orders from any consumer from any country/region, but we will consider force majeure and transaction risks, and reserve the right to reject orders or extend the delivery time of orders.
3.1.4 After confirming the order and signing the Contract, if there is no objection, you will accept all the information on the Contract by default. Please arrange the payment as soon as possible.
3.1.5 If you want to change the content of the order after payment, please submit a request to us within three days, and you may be responsible for the corresponding losses and consequences caused by the change of the order, such as the extension of the delivery date and the cost of repurchasing materials. .
3.1.6 In the following cases, we will not be able to process the order. We will inform you in advance via email and other contact methods and explain the reasons: i) If you have not paid in accordance with the Contract, ii) the purchase order is incomplete or incorrect, iii) other Reasons affecting production (such as lack of raw materials, factory shutdown, etc.).
3.1.7 If you want a refund after payment, please refer to the refund policy.
3.2 About the contract type
All our trade Contracts are divided into informal Contracts and formal Contracts.
3.3 About the informal contract
3.3.1 The informal Contract we provide is generally a proforma invoice (PI), which contains the basic information of the Buyer and the Seller and the basic information and price of the goods, but there is usually no detailed contract terms on it. Proforma invoices are usually used as proof of payment by bank transfer, and will have legal effect only after the Buyer and Seller provide the signature and seal.
3.3.2 If you are a retail customer, we generally only provide informal Contracts. If you need a formal Contract, please take the initiative to inform us.
3.3.3 The informal Contract is bound by the Terms of Service. We will indicate "Proforma invoice is subject to the General Terms and Conditions of Service" and the link address of the Terms of Service at the bottom of the informal Contract.
3.4 About the formal contract
3.4.1 The formal Contract we provide is generally a sales Contract. In addition to the content of the formal Contract, it also includes the contract terms, signature and seal.
3.4.2 If you are not a retail customer, in addition to the proforma invoice, we will also provide a sales Contract. After you have reviewed and confirmed all the terms and conditions, if there is no objection, you can make the sales Contract effective by signing and sealing. If you have any objections, you can negotiate with us to determine the final version of the Contract.
3.4.3 The formal Contract is bound by the Terms of Service. If there is a contradiction or conflict between part of the content of the formal Contract and the Terms of Service, the content of the formal Contract shall prevail.
3.5 About the order process
3.5.1 Product inquiry: The Buyer contact us through our official channels, and ask us about product information and prices.
3.5.2 Product quotation: We make a quotation based on relevant information.
3.5.3 Submission the order: After confirming the quotation, the Buyer should provide a purchase order (PO) via email.
3.5.4 Submit the Contract: After confirming the purchase order, we will provide the corresponding Contract according to the Contract Type.
3.5.5 Confirm the Contract: After confirming the content of the Contract, the Buyer should stamp and sign the Contract to make the Contract effective. After the Contract comes into effect, the Buyer should pay as soon as possible.
3.5.6 Process the order: After receiving the Buyer's advance payment or full payment, we will produce within the agreed period in accordance with the Contract.
3.5.7 Complete the order: After the Seller delivers the goods in accordance with the Contract, the entire order process has ended.
3.6 About the payment
3.6.1 For orders within China (mainland), we only accept payment in Renminbi (RMB). For orders outside China (mainland), we only accept payment in U.S. dollars (USD).
3.6.2 Due to changes in costs and exchange rates, all our quotations have a certain validity period. You can contact our sales department to get the latest prices. If you need a long-term stable price, you can sign a long-term effective sales Contract with us.
3.6.3 You must pay for the goods and other expenses (such as corresponding freight, insurance, labor, etc.) in accordance with the international trade terms agreed in the Contract (such as FOB, EXW, CIF, etc.).
3.6.4 If the Buyer has unpaid money due, he should pay the Seller the interest from the due date to the payment date, and the interest rate is calculated at 0.05% per day. If the outstanding payment is in foreign currency, the Buyer shall also bear the exchange rate loss suffered by the Seller due to its delay in payment. If the Buyer fails to pay any payment on time or fails to open a letter of credit on time as agreed for more than sixty (60) days, the Seller may terminate the Contract and demand compensation from the Buyer.
4.1 About the shipment
4.1.1 After each shipment of goods is shipped, the Seller shall notify the Buyer of the name, the quantity, the weight, the total value of the goods, the Contract, the date of sailing and the port of destination by fax or email.
4.1.2 The cargo is allowed to be transshipped, but not in batches.
4.2 About the packaging
4.2.1 The goods should have moisture-proof, rust-proof, shock-proof packaging suitable for ocean transportation. The Seller shall be responsible for the damage or loss of the goods caused by inadequate or inappropriate packaging of the goods.
4.2.2 The Seller shall indicate the size and other information on each packing box in a color that does not fade.
4.2.3 The Seller should affix the mark in accordance with the Buyer's requirements.
4.3 About the insurance
If the goods provided under the Contract are lost or damaged during manufacture, purchase, transportation, storage and delivery, the Seller shall insure against all risks at 110% of the invoice value. (Only applicable to CIF)
4.4 Late delivery and liability for breach of Contract
4.4.1 Except for force majeure, if the Seller fails to deliver the goods within the time specified in the Contract, the Buyer agrees to postpone the delivery on the condition that the Seller pays liquidated damages. Fines can be deducted by the negotiating bank when the payment is negotiated. Liquidated damages are calculated at 0.5% of the value of delayed goods received every 7 days, and less than seven (7) days are counted as seven (7) days, but the maximum total fine shall not exceed the late delivery of goods 5% of the total amount. If the Seller delays the delivery for more than ninety (90) days as stipulated in the Contract, the Buyer has the right to cancel the Contract. At this time, the Seller shall still pay the Buyer liquidated damages in accordance with the above regulations without delay.
4.4.2 If the Buyer requests the Seller to delay or suspend the performance of the Contract, and the Seller agrees in writing, if the requested suspension or delay exceeds 30 days, the Buyer shall pay the Seller 20% of the product price as a suspension/delayed performance fee.
4.4.3 Except as otherwise provided by law, neither party shall be liable for indirect losses (such as loss of income or profit, loss of goodwill, loss of data, etc.) incurred by the other party as a result of the Terms and the Contract.
4.4.4 According to the Terms of Service and Contract, one party’s liability for breach of Contract by the other party is limited to the total amount of the Contract.
4.5 Export restrictions
The Buyer acknowledges that each product and any related software and technology, including technical information provided by the Seller or contained in documents (collectively referred to as "items"), may be subject to export controls in the Buyer's country/region. The Buyer shall not: i) export or re-export any item; or ii) export, re-export, distribute or supply any item to the recipient before obtaining the relevant government agency’s permission (if required by the Buyer’s country/region). Any country (including but not limited to Cuba, North Korea, Sudan, Syria and Iran) where the Buyer’s country/region has implemented restrictions or embargo policies, or the export, re-export, distribution or supply to which has been rejected or restricted by the Buyer’s country/region Any individual or entity involved in export activities. The Buyer guarantees that all items obtained from the Seller will be used for commercial purposes and will not be used in any military, nuclear proliferation, biological and chemical weapons, and missile technology fields. If requested by the Seller, the Buyer shall provide the Seller with information about the end user and end use of any goods that the Buyer has exported or will export. The Buyer shall fully cooperate with the Seller in any official or unofficial review or inspection related to import and export control laws and regulations; and shall indemnify and make the Seller indemnify the Seller for any violation of the provisions of this article by the Buyer or its employees, consultants or agents Avoid damage caused by or related to such violations.
4.6 Inspection and acceptance
4.6.1 Before delivery, the Seller’s manufacturer shall inspect the goods for compliance with the Contract standards and issue an inspection certificate or a certificate of conformity.
4.6.2 After the delivery of the goods, the Buyer shall conduct an unpacking inspection on the quantity, specifications and surface condition of the goods within fifteen (15) days. The Buyer shall inform the Seller of the inspection time and location in advance, and the Seller has the right to appoint a representative to participate in the inspection. If there is a shortage, damage or wrong delivery, the Buyer should immediately notify the Seller of any discrepancies; if there is a shortage, damage or wrong delivery, the Seller shall make up, replace or resend and bear the related costs. If the Buyer fails to notify the Seller of any discrepancies within the above-mentioned time limit, the quantity, specifications and surface conditions of the delivered goods shall be deemed to conform to the agreement between the parties.
4.6.3 Within ninety (90) days of the arrival of the goods at the port of destination, if the quality of the goods is found to be inconsistent with the Contract provisions or the goods are found to be defective for any reason, including inherent defects or poorly used raw materials, except for the liability of the insurance company or the carrier The Buyer should apply to the China Import and Export Commercial Inspection Bureau to inspect the relevant goods, and the Buyer has the right to claim against the Seller based on the commodity inspection certificate.
5. AFTER-SALES POLICY
5.1 About the after-sales service
5.1.1 We will provide a 12-month product warranty and lifetime technical support and consultation. During the after-sales period, if you encounter problems in product use or product quality, you can ask us for help at any time. We will provide answers within 24 hours (not on holidays).
5.1.2 If you or any other organization or individual disassembles our product for repairs, disassembly, transformation or any other purpose, we will no longer provide after-sales service for the product, and you need to bear all risks and losses yourself.
5.2 About the quality assurance
5.2.1 We guarantee that the goods provided under the Contract are brand new, unused, latest or most advanced models, free of defects in design, materials or craftsmanship (except the design or materials required by the Buyer). We also guarantee that the quality of the goods we provide meets the technical specifications issued by it or the standards agreed in writing by the Seller and the Buyer.
5.2.2 Unless otherwise specified in the Contract, the quality assurance period is twelve (12) months from the acceptance of the goods, or fourteen (14) months from the date of delivery of the goods, whichever comes first.
5.2.3 If any goods sold by the Seller or part of them are purchased from a third-party supplier, the Seller’s quality assurance of the goods is limited to the quality assurance of the goods provided by the third-party supplier.
5.2.4 If you violate the Terms and Conditions of Service, you may lose your product warranty.
5.2.5 We do not provide any product warranty services for products purchased through unofficial channels.
5.2.6 Since the samples will perform high-load work in an unknown and complex environment, the samples are not qualified for after-sales service.
5.3 If the product fails
5.3.1 If the product fails and cannot work normally, please confirm whether your operation is compliant, whether the working environment of the product meets its rated standards, etc., and then consult us for reliable advice. If the product still cannot work normally after excluding non-product quality factors, then we will provide you with product warranty service until the product can work normally.
5.3.2 During the warranty period, if the product is damaged (or abnormal performance) due to its own quality problems rather than human operation, overload operation, etc., we will record the quantity and model and re-deliver the same product.
5.3.3 We will carry out the warranty as follows: i) If the product is repairable, we will take the return process to repair the product, or arrange for your local repair organization to repair it; ii) If the product is not repairable, we will replace the defective product with the new product according to the after-sales policy.
5.4 About warranty costs
5.4.1 We only provide one free warranty service, and we will bear all the costs of replacement or repair.
5.4.2 When you encounter product failure again, we no longer provide free warranty service. If you need our assistance, then you should bear certain related costs.
18.104.22.168 If you need to exchange or repair due to product problems, you need to bear all the costs (transportation costs, taxes, insurance, etc.) of sending the goods to the address we provide. We will bear part of the cost (product cost, and shipping cost) of sending the brand new goods to you.
22.214.171.124 If the product needs to be replaced due to a non-product quality problem, you need to bear all the costs of the after-sales process.
5.5 About the after-sale compensation
5.5.1 If the product you use is not within the warranty period, we will not provide any compensation.
5.5.2 If the product you use is within the warranty period, the compensation amount will not exceed the value of the product with quality problems.
5.5.3 We only provide compensation for our products and do not assume any indirect losses.
6. REFUND AND RETURN POLICY
6.1 About refunds and returns
6.1.1 We do not support unreasonable return and exchange requests.
6.1.2 We do not accept any refunds and returns for non-product quality problems.
6.1.3 Since the samples will perform high-load work in an unknown and complex environment, we do not accept any form of refund or return requests for samples.
6.1.4 Since customized products cannot be resold, we do not accept any form of refund or return requests for customized products.
6.1.5 After signing the Contract, if a refund is required, then, because the process of preparing goods for you will consume a lot of material and labor costs, and the production process of the product is irreversible, you need to bear a certain amount of liquidated damages.
126.96.36.199 If you wish to refund within three (3) days after submitting the order, the Buyer does not need to pay any liquidated damages.
188.8.131.52 If you wish to refund within four (4) ~seven (7) days after submitting the order, the Buyer shall bear a liquidated damage of 20% of the total Contract price.
184.108.40.206 If you wish to refund within eight (8) ~fourteen (14) days after submitting the order, the Buyer shall bear a liquidated damage of 20% of the total Contract price.
220.127.116.11 If you want a refund within one week before the delivery of the goods, you need to bear a liquidated damage of 60% of the total Contract price.
18.104.22.168 If the goods have been delivered and are within the warranty period, unless there is a problem with the product itself, any refund request shall be subject to a liquidated damage of 100% of the total Contract price.
22.214.171.124 If there is a conflict between the above liquidated damages, the one with the highest default cost shall be taken.
6.2 About the refund process
Regardless of the payment method you use, the Seller shall begin the refund process within thirty (30) days from the date of receipt of your return decision after confirming that you have properly exercised the right of return and have received the returned product.
If the recipient of the product specified in the order is not the payer of the product, the paid item of the returned product should be returned to the payer of the product.
The above content was updated on Dec. 20, 2020.